London, Vereinigtes Königreich

Company Description

Company Description

About Us:

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing maximises efficiency and improves cash flow. Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing through Tungsten Network Finance, a form of alternative finance for businesses.

Position

Essential Duties and Responsibilities

• Primary point of contact for the customer after go-live, serving as the customer’s service delivery expert, ensuring that profile set up is congruent with customer defined project and business process goals
• Build and/or maintain customer relationships at an operational level to ensure delivery to contract
• Work with Client Director to drive periodic business reviews
• Monitor operational performance against key KPI’s to ensure all services are delivered and supported within the parameters set out in the contract
• Ensure the customer facing and internal documentation is kept up to date
• Act as escalation point should the customer not be satisfied with any operational aspect of the Tungsten Network service, coordinating resources as required to restore the customer’s satisfaction level. The escalation should be discussed with your immediate line manager who will use whatever resources they can to assist with the escalation including the subsequent use of the Client Director.
• Manage Severity 2 and Severity 3 customer incidents working with internal teams to ensure a timely resolution and keep the customer up to date on the progress
• Work closely with Supplier Sales and Implementation as well as Marketing to maximise customer transaction volumes
• Input into and rollout supplier onboarding best practices to support securing high quality releases
• Work closely with Client Director to drive opportunities for future campaign releases
• Input into continuous improvement of the service delivered to the specific account
• Provide ongoing education and training to existing and new customer contacts on how the service operates to make best use of the network
• Provide listening opportunities to customers and document gained competitive information
• Feedback suggested product enhancements and new countries to Product Management
• Work closely with the appointed Client Director to meet and exceed customer’s expectations
• Support the Client Director to ensure the customer is aware of opportunities for expansion of Tungsten Network within their business
• Highlight to the Client Director and management issues and obstacles which prohibit the customer becoming a ‘reference’ account for potential new customers; assist in the remediation of those issues & obstacles

Requirements

Education

Essential

• A levels, Degree, Baccalaureate, etc.

Desirable

• Relevant qualification to underpin work experience

Experience

Essential

• Working in a customer service/relations environment
• Ideally external customer focused and project/account management experience
• Broad understanding of P2P
• Exposure to a SAAS or Software company
• Exposure to Project Management
• Proven track record of providing excellent customer service and experience of managing key customer relationships within a service delivery type role

Personal Attributes

• Customer/service focused
• Results oriented
• Creative with pro-active approach
• Resilient: able to work under pressure
• Proven aptitude for learning in a fast-paced environment
• Logical and methodical approach to achieving tasks and objectives
• Good communicator with strong time management and prioritisation skills
• Determined (will do attitude); Positive (can do approach)
• Maturity and confidence to communicate with Senior Management and Customers

Company Description

About Us:

Tungsten Network (LSE: TUNG) aims to be the world’s most trusted business transaction network by using data intelligently to strengthen the global supply chain.

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing maximises efficiency and improves cash flow. Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing through Tungsten Network Finance, a form of alternative finance for businesses.

Position

Tungsten Network is looking for a Marketing Operations rock star to join their small, but mighty Marketing team. You will ensure our technology systems work together seamlessly, no lead is left behind, every marketing touch point is attributable, and that we operate in a coordinated way. The Marketing Operations Specialist will drive best-in-class campaign processes, own key marketing technology and enhance the framework for Marketing tracking, analytics and reporting.

Responsibilities:

• Primary owner for the marketing systems (Marketo, Vidyard, GoToWebinar, and ZoomInfo) within the business including resolving data issues and inconsistencies
• Own all Marketo campaign builds globally against segmentation, personas and goals, ensuring campaigns meet standard processes and quality standards around brand and execution
• Coordinates with sales and marketing to create and execute operational plans for various types of campaigns.
• Create and maintain metric reports on marketing activities and campaigns to understand their effectiveness and business impact, and develop insights to make recommendations on areas for optimization.
• Maintain relationship with the SDR function to continuously review the marketing source leads and pipeline.
• Work together with the Content Marketing Specialist, to ensure content is aligned to our customer and prospect base and design/source campaign imagery using Canva/iStock.
• Responsible for implementing and maintain best practices for the marketing database, including data hygiene and regulatory compliance.
• Work closely with Sales Operations to ensure marketing automation data is being properly collected and connected with other systems such as Salesforce.
• Establish best practices in marketing automation, and maintain an efficient and structured file system for all Marketo
• Responsible for the effective functioning of the Tungsten Network website, in coordination with web development agency to support web updates, analyze web metrics and optimize our site for user-friendliness and increased conversion rates
• Assist internal communications with upkeep of company wide intranet and email signature design
• Other duties and special projects as assigned

Requirements

About You:

If you are a savvy marketer, obsessed with numbers, establishing processes and hates the sight of a badly formatted spreadsheet we want to hear from you.

Key Attributes/skills we are looking for:

• Degree qualified and demonstrated success in Marketing operations roles, preferably in B2B
• Prior experience of using leading marketing automation solutions (Marketo is ideal); building, customizing, and delivering campaigns and programs and reporting on results
• Basic knowledge of HTML, SEO and SEM
• Marketo Certified Expert preferred
• Advanced knowledge of HTML, .NET based CMS applications is a huge plus
• Highly organized, able to prioritize and multi-task in a fast-paced environment

Company Description

About Us:

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing maximises efficiency and improves cash flow. Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing.

Position

Job Purpose:

The TPDM is responsible for the successful delivery of projects from approval/inception stage all the way through the project lifecycle to “transfer into BAU”. The TDPM must be experienced in agile practices (ideally Scrum or Kanban) but also adaptable to other appropriate project management methodologies to suit the project type, and must thrive on coaching to improve process and productivity. To achieve this, you will work closely with Product Managers to ensure the project objectives are understood and shared effectively with the all parties involved with the project across the business, and facilitate the planning and delivery of activities to ensure agreed goals are met. To execute you will need to work closely with Development Managers, Scrummasters, and Technical Operation Managers to ensure all technology deliverables are delivered in full.

Key Responsibilities:

• Upon assignment to an approved project you will build, maintain and communicate project delivery plans against a RACI matrix, ensuring all parties involved understand their commitments and targeted delivery dates.
• Setting and proactively managing business stakeholder expectations, keeping them informed on progress against delivery plans. This will be across multiple projects in parallel.
• Via Dev Mgr/ Scrummasters ensure motivation amongst the development/ testing squads, ensure collaboration and focus on key activities/deliverables ensuring everyone understands what “success looks like”. This could included acting as scrummaster in certain circumstances.
• Execute and maintain Project progress via agreed project confluence boards, project plans and structures project meetings, appropriate to the size and complexity of the project.
• Work with scrummasters/ Dev leads to ensure that agile boards and information radiators are maintained displaying overall team performance and velocity.
• Coaching team & department members and facilitate continuous improvement and apply most appropriate agile practices and techniques for successful delivery.
• Proactively manage dependencies, overcome obstacles, and remove impediments in order to get the best outcomes against challenges during the lifecycle of the project.
• Manage the internal roll out of projects through delivery and hypercare.

Requirements

Key Attributes:

• Experienced multi-methodology project manager (Agile, Waterfall, Hybrid)
• Attention to Detail
• Forward Planner
• Great interpersonal skills – Working well with team members and other stakeholders
• Good communicators across different stakeholders
• Ownership, motivation , drive and desire to succeed

Experience Required:

• Previous experience working as a Project Manager/Scrum Master and ideally Agile coaching
• Project Management / Scrum Master certified
• Experience of Scrum, Kanban and other project execution methodologies
• Experience working with single or multiple teams and multiple parallel projects
• Strong knowledge of the SDLC

Strong JIRA and Confluence skills

Company Description

About Us:

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing maximises efficiency and improves cash flow. Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing through Tungsten Network Finance, a form of alternative finance for businesses.

Position

Your primary focus will be the support of new & existing technologies deployed in our AWS cloud. Our Platform and Infrastructure team are a tight knit group who will work with you ensure that all current and future IT platforms are designed right, built right and managed in a controlled and secure fashion.

Key Accountabilities & Responsibilities

• Ensure AWS Cloud Infrastructure achieves agreed SLAs. Create, maintain and support proactive service management e.g. capacity and availability etc. and take responsibility for incident, problems and change etc.
• Introducing new cloud infrastructure services (operationalizing, building, etc.) which adheres relevant governance controls and service qualities
• Ensure creative, well organized, readable and tested code is delivered within the constraints of continuous integration and delivery environments
• Act as a subject matter expert for connectivity and security aspects in relation to public and private cloud-based hosting solutions
• Create relevant playbooks and run books as part of any build and run documentation
• Deliver well defined, reusable infrastructure code for pipeline orchestration and automation and scripting to build dynamic cloud infrastructure components
• Design and introduce relevant automated support for code validation and reducing the potential for defects, Functional and non-functional service testing for cloud infrastructure services
• Quality built in by default into any infrastructure code and documentation

• Propose secure, scalable, reusable solutions using AWS products

• Evaluate and make use of new AWS features to improve our architecture
• Liaise with Tungsten Network technical staff to resolve complex issues
• Document of all exciting and future solutions
• Work as part of a 24x7 support function (On-call)

Requirements

Experience and Knowledge

• Experienced with AWS including the design of VPCs, networking, RDS, API gateways, EKS, ECS, etc.
• Experienced with Infrastructure as Code tools with AWS, such as CloudFormation or Terraform.
• Experienced in working within an Agile, DevOps and Cloud environment, with a focus on secure, availability, reliability and automation
• Exposure and understanding of CI/CD pipelines and how these feed into a micro services architecture
• Strong understanding and experience of managing networking concepts, protocols and security (ie. TCP/IP, HTTP, Load-balancers, proxies, TLS etc)
• Knowledge of database administration and support (Oracle, MySQL) is a benefit.
• Exposure or understanding of containerisation platforms like Kubernetes, Docker, EKS.
• Experience designing and working with fault tolerant, highly available, high traffic/throughput, distributed, scalable systems
• Keen to cultivate a culture of collaboration, innovation and bringing industry standards to everything we do
• Proficient in administrating and providing support for both Windows and Linux platforms.
• Proficient in in at least one scripting language such as Power Shell, Bash, Python, or similar
• Excellent communication, organisation, presentation & analytical skills with solid business acumen.
• Comfortable and knowledgeable with discussions and best practice concepts around cloud technologies
• Hands on experience delivering and supporting business critical IT infrastructure
• Minimum of 3 years’ experience working with Cloud technologies
• AWS architecture design experience

Company Description

About us

We are a secure and compliant e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cash flow management. Tungsten Network also provides users with real-time spend analysis through analytics, and offers ways to make working capital more accessible for businesses.

Position

Job Purpose

The finance team works with business leaders across the company to interrogate, understand, analyse, challenge, report and drive the business’ financial and operational performance.

The overall scope of the role is widespread covering core financial outputs, ad hoc reporting & analysis and will also support other key strategic projects and initiatives across the business.

Key Responsibilities

• World Class Planning & Analysis – Work with the Head of FP&A to build and maintain 5YP, budget and formal performance reporting
• Preparation and analysis of month end reporting deliverables - work with our shared service centre team to own delivery of accurate, timely and simple reporting (weekly and month end) and ensure they are maintained •
• Multi-Disciplined Business Partnering - it is important you are comfortable with partnering with different functions agree budgets and subsequent reforecasts as well as obtain relevant insight and analysis to inform business decision making
• Best practise processes - challenge the status quo to improve finance processes to establish efficient, accurate and efficient processes
• Data analysis - It is critical that you are capable of analysing complex datasets and scenarios with an eye for identifying actionable insight
• Continuous Improvement - helping to identify and develop key business opportunities and drive efficiency across finance and the wider business while balancing product delivery and customer satisfaction
• Ad Hoc project support - as required working to support strategic projects and initiatives. For some initiatives the candidate will be expected to take a lead project management type role

Requirements

Education & Professional Qualifications Required

Chartered accountant (e.g. ACA / ACCA / CIMA)

Knowledge, Skills and Experience;

Essential:

• Outstanding analytical, financial interpretation, written and verbal communication skills
• Ability to work under tight deadlines, managing multiple stakeholders whilst retaining attention to detail
• Outstanding knowledge of Excel including advance formula, pivot tables and ideally macros • Microsoft office experience: Outlook, Word, Excel, Powerpoint (advanced) • An inquisitive mind to understand our business and how it can be improved
• A Commercial mind and be ready to discuss business cases, revenue, margin, profitability etc
• Strong analytical skills and will be comfortable working with large amounts of data to draw correlations and conclusions.

Desirable:

• Usage of data visualization tools like Qlik, Tableau or Power BI
• Microsoft Navision skills