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Tungsten Network Stats - Meeting the Service Level Agreement
Below is a brief summary of the SLA, and information regarding our success in meeting it over the last twelve calendar months.
Service Availability and Performance
98.5% availability of core system functionality and performance within SLA limits during core hours over any given calendar month.
- Non-core hours are 08.00 Saturday to 20.00 Sunday, UK time.
- Service availability and performance measures exclude planned maintenance
- 48 hours notice of planned maintenance to confirmed contact email addresses
- Planned maintenance outside non-core hours not to exceed 10 hours in any calendar month
- Total hours for each month is 591, calculated as an average across the year
- A value of zero indicates no figures are available for that month
- Excludes planned maintenance
| May 2023 | |
| SLA Key Indicator – System availability | 99.94% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| April 2023 | |
| SLA Key Indicator – System availability | 99.94% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| March 2023 | |
| SLA Key Indicator – System availability | 99.95% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| February 2023 | |
| SLA Key Indicator – System availability | 99.82% |
| SLA Key Indicator – Invoice performance | 99.50% |
| SLA Key Indicator – Purchase Order performance | 99.80% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| January 2023 | |
| SLA Key Indicator – System availability | 99.91% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 99.80% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| December 2022 | |
| SLA Key Indicator – System availability | 99.98% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| November 2022 | |
| SLA Key Indicator – System availability | 99.54% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| October 2022 | |
| SLA Key Indicator – System availability | 99.10% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| September 2022 | |
| SLA Key Indicator – System availability | 99.98% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| August 2022 | |
| SLA Key Indicator – System availability | 99.92% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| July 2022 | |
| SLA Key Indicator – System availability | 99.94% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
| June 2022 | |
| SLA Key Indicator – System availability | 100% |
| SLA Key Indicator – Invoice performance | 100% |
| SLA Key Indicator – Purchase Order performance | 100% |
| SLA Key Indicator – Invoice Status Service performance | 100% |
