Welcome to electronic invoicing for Haleon

Haleon are partnering with Tungsten Network, the global electronic invoicing platform

Welcome to the Haleon / Tungsten Network PO Services help page

This page is here to help Haleon suppliers understand the implications, features, and benefits of PO (Purchase Order) Services, which launched in September 2015.

Haleon implemented PO Services with two clear objectives:

  • To make e-invoicing quicker and easier for our suppliers
  • To eliminate common errors that cause delays in invoice approval and payment

Important notice: only certain Haleon entities and POs are in scope for PO Services.  

Please click here to find out whether your Haleon customer will be sending purchase order information to Tungsten Network.

 

Web Form suppliers

For POs sent to Tungsten (click here to view exceptions and in scope customers) you will now be able to log into Tungsten, view your purchase order, and convert it into an e-invoice in just a few simple clicks.

Help & support for Web Form suppliers

Using Tungsten PO Convert is quick and easy, especially if you familiarise yourself with the video and PDF tutorials above.

From 28th September 2015, you can quickly convert a PO into an invoice. All of the PO data will be extracted automatically so that you don’t need to enter or edit the data manually. Therefore, if your PO is showing on the Tungsten portal, we strongly encourage you to use the Tungsten PO Convert feature.

Please note that not all Haleon company entities or POs are in scope. Visit this page to find out more.

Frequently Asked Questions

    Will using the PO Convert service mean that I no longer receive a PDF copy of the PO emailed to me?

    No, Haleon will continue to send purchase orders to suppliers in the usual way.

    I have a PDF PO from Haleon but I cannot see this PO on the Tungsten Portal. What should I do?

    Firstly, check this page to ensure your PO or Haleon customer is in scope with this project. Assuming your PO is in scope, please check the portal again in a few hours. If you still cannot see your PO, please contact Tungsten Support.

    I have just registered for Tungsten Network, will PO convert work straight way?

    POs will start to appear on the portal between 2-5 working days. Please continue to check the ‘My POs’ section of the portal. If after 5 days you still cannot see any purchase orders on the portal, please contact Tungsten Support.

    How will I know when a PO is available for PO Convert on the Tungsten portal?

    You can check the ‘My POs’ section of your Tungsten portal account. Additionally, if you would like to receive email notifications when a new PO is showing on your account, please contact Tungsten Support who can help set this up.

    How does this benefit me and my company?

    As part of Haleon’s ongoing commitment to improve efficiency and supplier experience, the implementation of PO Convert will mean:

    • Suppliers can now raise an invoice in just a few clicks!
    • No more manual data entry, your invoice line data is pre-populated for you!
      • This reduces keying errors which could lead to mismatches at Haleon resulting in exceptions and payment delays.
    • You can raise e-invoices quicker and easier than ever before
    • You can expect fewer delays or queries thanks to Tungsten’s improved validations

    What if I don’t have a PO from Haleon?

    Haleon’s policy is to issue a PDF PO to suppliers when goods or services are required. From 28th September 2015 onwards, these POs will also be available on the Tungsten portal for PO Convert. (Unless your Haleon customer is out of scope; please click here for more info)

    • If you have a PDF PO, you should be able to see it in the portal.
    • If Haleon has ordered goods/services from you, and do not have a PDF PO, please contact your Haleon customer.

    I never receive POs from Haleon. Can I use PO Convert?

    No, you can only use PO convert if an eligible Haleon PO has been raised. Please encourage your Haleon customer to raise POs in the future so that you can take full advantage of PO Convert. In the meantime, please raise an invoice via the Tungsten Web Form in the usual way.

    I have received a PO from Haleon, but it’s not showing on the Tungsten Portal, What do I do?

    Not all Haleon POs will be available on the Tungsten portal. Click here to see if your Haleon customer is in scope.

    • If your customer is in scope and you have received a PDF PO from Haleon but it is missing from the portal, please recheck in 24 hours. If after 24 hours the PO is still missing, please contact Tungsten Support.
    • If your Haleon customer is not in scope, please continue to send invoices in the normal way.

    I have received a failure message through Tungsten that I don’t understand

    The error message displayed on the email alert and/or Tungsten portal should explain the issue and what you need to do to rectify the situation (if necessary). If you require additional assistance, please contact Tungsten Support.

    Do I need to change the PO details?

    No. PO Convert is specifically designed so that key information from the PO is pre-populated on the invoice so you don’t have to spend time keying it in! (These fields include PO number, description, quantity, unit of measure).

    Will I need to add any extra information?

    Yes, you will need to add required fields such as invoice number, invoice date, tax rates, etc.

    Can I add an attachment to my invoice when using PO Convert?

    Yes you can. Haleon is happy to accept PDF attachments that do not exceed 5MB.

    What if I make a partial delivery to Haleon?

    Tungsten PO Convert allows you to adjust the invoice quantities to match your partial delivery to Haleon.

    In the event of partial shipments suppliers can use PO Convert multiple times for a single PO.

    The Tungsten portal provides simple tracking of any previous invoices generated via PO Convert – this means you can be sure about remaining quantities to invoice.

Integrated Solution suppliers

Haleon continues to enhance its services through Tungsten. From 28th September 2015 Haleon introduced enhanced purchase order (PO) validations. This is designed to improve the invoice matching process within Haleon and help to pay suppliers on time.

Please note that Haleon will continue to email purchase orders to you.

Tungsten will check the PO to ensure:

  • The company on the PO matches the company you are invoicing
  • The PO number quoted is correct
  • That line item numbers match the PO
  • That only one PO number is quoted per invoice

Frequently Asked Questions

    I have just registered for Tungsten Network; can I send e-invoices right away?

    In order to ensure your invoices pass our validation checks, we recommend that you wait 2-5 working days (from point of registration) before you send your first e-invoice through Tungsten Network. If you face issues or need help, please contact Tungsten Support.

    How does this benefit me and my company?

    As part of Haleon’s ongoing commitment to improve efficiency and supplier experience, the implementation of PO Services will mean that suppliers can expect fewer delays or queries thanks to Tungsten’s improved validations.

    Does my invoice data need to match the PO?

    Haleon encourages all suppliers to invoice using exact details (product description/code, unit of measure, unit price) as stated on the Haleon PO. If any of these fields differ on the invoice, there is a risk of delay or rejection.

    I have received a failure message through Tungsten that I don’t understand

    The error message displayed on the email alert and/or Tungsten portal should explain the issue and what you need to do to rectify the situation (if necessary). Please ensure you invoice the same Haleon company entity that you receive your PO from. If you require additional assistance, please contact Tungsten Support.

    Can I send invoices to any Haleon company entity on Tungsten Network?

    You can send e-invoices to any legal entity that you do business with and receive orders from. Please click here for a full list of Haleon company entities on Tungsten Network.

    Please note: invoices sent to the wrong entity will be rejected by Tungsten’s validations.

Still need help? Contact the dedicated Tungsten Support team!

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